COVID-19 UPDATE: PLEASE CALL THE OFFICE PRIOR TO COMING TO YOUR APPOINTMENT OR PICKING UP MEDICATIONS SO THAT THE STAFF CAN GO OVER OUR CURRENT PROTOCOL, AS IT IS CHANGING ON A DAILY BASIS. We will be working with an extremely limited staff and will be reducing out hours, with more details to come.
Most importantly, we ask that clients remain a safe distance form our technician while speaking to her outside, leave your pet in your vehicle until asked to remove them. and please do not congregate on the sidewalk or in front of our door.
Please be patient, as the protocols we have in place are for our staff and client safety, but take time, and we assure you that we are moving as quickly as possible. We are taking all patients from your vehicle. We want to slow the spread of the virus the best that we can while still caring for your pets. Thank you all for your patience and understanding!
CURRENT CLOSED DATES: Saturday 3/21/20 and 3/28/20.
SCHEDULE CHANGE for the week of 3/23/20: Monday, Wednesday, and Friday Open 8AM-2PM; Tuesday and Thursday Open 8AM-7PM (Appointments only from 5-7PM)
Most importantly, we ask that clients remain a safe distance form our technician while speaking to her outside, leave your pet in your vehicle until asked to remove them. and please do not congregate on the sidewalk or in front of our door.
Please be patient, as the protocols we have in place are for our staff and client safety, but take time, and we assure you that we are moving as quickly as possible. We are taking all patients from your vehicle. We want to slow the spread of the virus the best that we can while still caring for your pets. Thank you all for your patience and understanding!
CURRENT CLOSED DATES: Saturday 3/21/20 and 3/28/20.
SCHEDULE CHANGE for the week of 3/23/20: Monday, Wednesday, and Friday Open 8AM-2PM; Tuesday and Thursday Open 8AM-7PM (Appointments only from 5-7PM)
COVID-19 Message
To our valued clients:
We at Cape Horn Veterinary Associates want to always be there for you, and to do so, we need to ensure we all stay healthy. To limit exposures during the current COVID-19 outbreak and to follow CDC’s guidelines, we encourage the following action:
PLEASE READ OUR COVID-19 PROTOCOL BEFORE COMING TO OUR HOSPITAL.
Thank you all for your patience during this trying time. We are a small practice and must do our best to prevent the spread of COVID-19 in order to remain open and continue to help your pets. Please understand that this means we are not seeing general exams such as vaccine appointments and toe nail trims. The virus can be passed on easily by your pets leash, carrier, or even on your pets fur. We are taking great precautions in order to achieve the best possible outcome for the situation at hand.
We ask that you CALL as soon as you arrive. If you do not get an answer due to the receptionist being on the phone please dial option 5 for the emergency line. Please do not walk up to the door as we want to avoid having crowds of people congregating at the doors. We will ask that you pull up to the curb in front of the hospital where a technician will meet you to get your pet. We ask that if you have a dog you remove their leash AFTER we place our slip lead on them to transport them inside. If you have a cat or small dog in a carrier we will have you place the carrier on the sidewalk for us to pick up. You may then park in the front lot until we call you.
Once we finish the physical exam Dr. Schneider will personally call you to go over her findings and answer any questions you may have. We will then transfer your call or have the receptionist call you right back to get payment over the phone if possible. Once we receive payment we will ask that you pull up to the curb once again for your pet to be returned as well as any medications necessary.
We are still refilling medication and ask that you take the same precautions and protocol as clients that are here for an exam. Please note that our distributors are on delayed shipping until further notice. We ask that you give us plenty of time to refill medications (at least 10 days).
If you have any questions about this protocol or in general please do not hesitate to contact us. Since we are working with a core staff it would be best to email us if it is a non-urgent matter at reception@capehornvet.com. Thank you and stay safe! – CHVA Team
We appreciate your patience throughout this pandemic. This procedure will slow our normally efficient schedule, but please understand the precautions are necessary. We are operating with extremely limited staff and reducing hours, but we will do our best to meet your family’s needs.
Thank you – Staff at CHVA
To our valued clients:
We at Cape Horn Veterinary Associates want to always be there for you, and to do so, we need to ensure we all stay healthy. To limit exposures during the current COVID-19 outbreak and to follow CDC’s guidelines, we encourage the following action:
PLEASE READ OUR COVID-19 PROTOCOL BEFORE COMING TO OUR HOSPITAL.
Thank you all for your patience during this trying time. We are a small practice and must do our best to prevent the spread of COVID-19 in order to remain open and continue to help your pets. Please understand that this means we are not seeing general exams such as vaccine appointments and toe nail trims. The virus can be passed on easily by your pets leash, carrier, or even on your pets fur. We are taking great precautions in order to achieve the best possible outcome for the situation at hand.
We ask that you CALL as soon as you arrive. If you do not get an answer due to the receptionist being on the phone please dial option 5 for the emergency line. Please do not walk up to the door as we want to avoid having crowds of people congregating at the doors. We will ask that you pull up to the curb in front of the hospital where a technician will meet you to get your pet. We ask that if you have a dog you remove their leash AFTER we place our slip lead on them to transport them inside. If you have a cat or small dog in a carrier we will have you place the carrier on the sidewalk for us to pick up. You may then park in the front lot until we call you.
Once we finish the physical exam Dr. Schneider will personally call you to go over her findings and answer any questions you may have. We will then transfer your call or have the receptionist call you right back to get payment over the phone if possible. Once we receive payment we will ask that you pull up to the curb once again for your pet to be returned as well as any medications necessary.
We are still refilling medication and ask that you take the same precautions and protocol as clients that are here for an exam. Please note that our distributors are on delayed shipping until further notice. We ask that you give us plenty of time to refill medications (at least 10 days).
If you have any questions about this protocol or in general please do not hesitate to contact us. Since we are working with a core staff it would be best to email us if it is a non-urgent matter at reception@capehornvet.com. Thank you and stay safe! – CHVA Team
We appreciate your patience throughout this pandemic. This procedure will slow our normally efficient schedule, but please understand the precautions are necessary. We are operating with extremely limited staff and reducing hours, but we will do our best to meet your family’s needs.
Thank you – Staff at CHVA
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We've been nominated again for Best in York 2019! That's 2 years in a row!! A sincere thank you goes out to our amazing animal loving friends in York County!! |
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Serving the veterinary and animal care needs of Red Lion, York, East York, Dallastown, Spry, Seven Valleys, Jacobus, Glen Rock, Shrewsbury, Stewartstown, Wrightsville, Hallam and surrounding areas.
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