*Please note that wellness and vaccine appointments are currently booking out far in advance. Please call to schedule your pet's exam and vaccinations as soon as you receive the first email reminder, or sooner if you know your pets are coming due in the next few months.*
At this time we are unable to see new clients.
Thank you for your understanding of this matter.
Thank you for your understanding of this matter.
Upcoming Closures:
Wednesday 3/29 we will be closing at 2pm .
Monday 4/3 we will be closed from 1:30pm-2:30pm.
Wednesday 4/5 through Friday 4/7 we will be open for food/medication pick up only-appointments will NOT be available.
We will be CLOSED Saturday 4/8 through Monday 4/10.
A friendly reminder for our wonderful clients: A valid veterinarian-client-patient relationship (VCPR) is required by law in order for patients to receive any prescription product. This includes prescription medications, heartworm prevention, oral flea and tick preventions, and prescription diets such as Hill’s Prescription Diet, Purina Pro Plan Veterinary Diets and Royal Canin Veterinary Diets. For more information on the VCPR, visit the link below:
https://www.avma.org/resources-tools/pet-owners/petcare/veterinarian-client-patient-relationship-vcpr-faq?fbclid=IwAR30cxMHB9PX_-QCPoiFpwZvjXYHTHWlvMF4LXieGQ_n_iecthVGdnjIsws
https://www.avma.org/resources-tools/pet-owners/petcare/veterinarian-client-patient-relationship-vcpr-faq?fbclid=IwAR30cxMHB9PX_-QCPoiFpwZvjXYHTHWlvMF4LXieGQ_n_iecthVGdnjIsws
See below important information from Penn Vet
"Ryan Hospital Bulletin Regarding Canine Influenza Outbreak
• In recent weeks, we have detected an abnormally high number of cases of
highly contagious canine influenza in dogs from our region via rt-PCR.
• Recent sequencing points to the H3N2 canine influenza strain which has
been reported to infect cats; current transmissibility is unknown.
• While clinical signs may be similar to bordetellosis/kennel cough, the primary
viral infection will not respond to antimicrobial therapy.
• Veterinary clinics can attempt to identify cases prior to entrance into a
facility and prevent mixing with general patient populations.
• Vaccine availability is currently limited.
• We are encouraging clients and employees to avoid multi-pet situations (i.e.
dog parks, boarding facilities) while cases are high and asymptomatic
shedding is possible.
More information can be found at the AVMA and Cornell Animal Health"
"Ryan Hospital Bulletin Regarding Canine Influenza Outbreak
• In recent weeks, we have detected an abnormally high number of cases of
highly contagious canine influenza in dogs from our region via rt-PCR.
• Recent sequencing points to the H3N2 canine influenza strain which has
been reported to infect cats; current transmissibility is unknown.
• While clinical signs may be similar to bordetellosis/kennel cough, the primary
viral infection will not respond to antimicrobial therapy.
• Veterinary clinics can attempt to identify cases prior to entrance into a
facility and prevent mixing with general patient populations.
• Vaccine availability is currently limited.
• We are encouraging clients and employees to avoid multi-pet situations (i.e.
dog parks, boarding facilities) while cases are high and asymptomatic
shedding is possible.
More information can be found at the AVMA and Cornell Animal Health"
New Appointment Policy:
Due to ever increasing demand for appointments and frequent last-minute cancellations and no-shows, clients will be charged the cost of an office visit if an appointment is cancelled without 24 hours notice OR if a client simply does not show for their appointment. We have many clients waiting for appointments, and it is simply unacceptable to schedule appointments and then cancel the appointment with no time for our office to add a new pet to this appointment time. In an effort to meet the needs of all of our clients, this policy will be enforced, effective November 1st, 2022.
Due to ever increasing demand for appointments and frequent last-minute cancellations and no-shows, clients will be charged the cost of an office visit if an appointment is cancelled without 24 hours notice OR if a client simply does not show for their appointment. We have many clients waiting for appointments, and it is simply unacceptable to schedule appointments and then cancel the appointment with no time for our office to add a new pet to this appointment time. In an effort to meet the needs of all of our clients, this policy will be enforced, effective November 1st, 2022.
Attention:
We are currently experiencing technical difficulties with our computer software system, and some of our messages are not getting to their intended destinations. If you have contacted us and are waiting to hear back, but have not within 24-48 hours, please call us and let us know. We are working with the software company and hope to have this issue resolved as soon as possible. Thank you for your patience and understanding while we attend to this matter.
We are currently experiencing technical difficulties with our computer software system, and some of our messages are not getting to their intended destinations. If you have contacted us and are waiting to hear back, but have not within 24-48 hours, please call us and let us know. We are working with the software company and hope to have this issue resolved as soon as possible. Thank you for your patience and understanding while we attend to this matter.
UPDATE 7/29/21
The time has come that we will be allowing clients inside with their pet during their exam!!!
Upon arrival, please call the front desk to alert our staff that you have arrived.
Please give us the color, make, and model of your vehicle.
If you are here for an appointment with the Veterinarian, please park in the parking lot.
Once we are ready for your appointment, a technician will escort you into the building.
If you prefer your appointment still be done curbside, we are more than willing to accommodate you.
If you are here for a technician appointment or medication pick-up, please remain parked at the curb.
Technician appointments and medication/food pick-up will continue curbside. To expedite medication pick-up, you may pay for your medication/food prior to pick up and it can placed outside for your arrival.
Please be patient with our staff during this transition, as we have become accustomed to having only ourselves and your pets inside and many of our staff started with us during Covid and only know curbside service.
Thank you for your kindness, understanding, and patience as our entire staff worked very hard to make you and your pet comfortable during their visit with us during Covid and we assure you that we will continue to do so as you return inside of the building.
If you have any questions or concerns, please call the office at 717-501-4800 or email reception@capehornvet.com. We have been experiencing extremely high call volumes, so we ask that you please leave a message if we're unable to answer your call. We will call you as soon as possible.
Thank you again for your patience and cooperation during this transition.
CAUTION:
We DO NOT keep credit card numbers on file for any reason, nor do we ask for them via email. If you receive an email from us asking for credit card information, DO NOT click on this link.
We DO NOT keep credit card numbers on file for any reason, nor do we ask for them via email. If you receive an email from us asking for credit card information, DO NOT click on this link.
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We've been nominated again for Best in York 2019! That's 2 years in a row!! A sincere thank you goes out to our amazing animal loving friends in York County!! |
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Serving the veterinary and animal care needs of Red Lion, York, East York, Dallastown, Spry, Seven Valleys, Jacobus, Glen Rock, Shrewsbury, Stewartstown, Wrightsville, Hallam and surrounding areas.
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